Paying, changing plan, cancelling

Where it happens

Settings > Account & Pricing. You will find:

• your current plan and the other plans, with their prices;
• the Manage my subscription and card button: change card, download invoices, see your next payment date;
• your billing details (name, company, address, country, VAT) and the My invoices list;
• the Cancel my subscription button.

Paying

Payment happens on the Tiquiz order form (tiquiz.fr), by card or by PayPal. Tiquiz never sees or stores your card number: card payments are handled by Stripe, PayPal payments by PayPal.

Your invoices: for a card payment, download them from Manage my subscription and card. For a PayPal payment, Tiquiz issues the invoice and it appears in My invoices. Fill in your billing details if you need an invoice in your company's name: they apply to future invoices, an invoice already issued cannot be changed.

Moving to a higher plan

Pick the plan you want in Settings > Account & Pricing.

• By card: the change is immediate, and you only pay the difference for the current period (prorated). The exact amount shows before you confirm.
• By PayPal: a new subscription starts on the new plan, and the old one stops on its own as soon as the new one is active.

Either way, you never pay for two subscriptions at once.

Moving to a lower plan

By card: nothing is charged now. You keep your current plan until your next renewal date, then the new plan takes over. The scheduled change is shown, and you can cancel it until it happens.

By PayPal: this change cannot be scheduled, and the screen tells you so.

You keep all your data: if the new plan has lower limits, they are limits, not deletion.

Cancelling

Cancel my subscription, in Settings > Account & Pricing. Free to do at any time, in three steps, without writing to anyone:

1. Before you go: what happens to your account.
2. The reason: you pick what makes you leave (adding details is optional).
3. An offer, made only once: on a monthly subscription, 50% off for 3 months; on a yearly subscription, 20% off the next renewal. Accept it, or carry on.

Then you confirm. After that:

• you keep full access until the end of the period you already paid for;
• your account goes back to the free plan, and nothing more is charged;
• your quizzes, surveys, popquizzes and leads stay. Free-plan limits apply, nothing is deleted.

You can come back whenever you like, at the current price.

If you subscribed through an old Systeme.io order page, the subscription is managed from your Systeme.io account, where you bought it.

Your rate never goes up

A subscription is never increased. The prices shown are for new subscriptions; you keep the rate you signed up at, for life. If you pay €9/mo (or €90/yr), the former price, that's normal and it won't change as long as your subscription runs. Your "Current plan" card shows what you actually pay. If you cancel and come back, you start again at the current price.